Join the Legacy: Guest Services Supervisor

The Admiral Hotel | Mobile, AL

At The Admiral, we blend storied tradition with modern elegance. Located in the heart of Mobile, we are looking for a vibrant leader to "illuminate" our guest experience. If you have a passion for luxury hospitality and a knack for inspiring a team, we want to meet you.

The Essentials

• Rate: $18.00 / hour

• Type: Full-Time

• Location: 251 Government Street, Mobile, AL

What’s In It For You?

We value individuality, passion, and fun. Our comprehensive benefits include:

• Growth: Internal development opportunities.

• Time Off: Paid Time Off (PTO) + Paid Holidays.

• Wellness: Affordable Medical, Dental, and Vision, Company-paid Life Insurance, and supplement insurance options available

• Security: 401(k) & Roth 401(k) with up to 3.5% employer match.

• Perks: Hotel & restaurant discounts at all Avocet properties

• Referral bonuses

The Role

As the Guest Services Supervisor, you are the heartbeat of the Front Desk. You’ll lead by example—ensuring every guest receives a smile, eye contact, and personal engagement while overseeing daily operations.

Key Responsibilities:

• Lead the Team: Manage Guest Service Representatives and Night Auditors; assist in creating schedules and leading monthly trainings.

• Elevate the Stay: Review arrivals for special requests, manage room inventory, and act as a local expert on Mobile’s best amenities.

• Own the Experience: Respond to guest reviews, resolve concerns with grace, and maintain seamless communication across departments.

• Operational Excellence: Maintain PCI & GDI compliance, manage supply levels, and act as Manager on Duty (MOD) when needed.

Who You Are

• Experienced: 2+ years of Guest Service leadership in a full-service, luxury, or boutique hotel environment.

• Tech-Savvy: Proficient in Microsoft Office/Google Drive; experience with Opera, Micros, and/or SafLok is a plus.

• Detail-Oriented: You notice the little things that turn a good stay into a great one.

• Flexible: Ready to work days, nights, weekends, and holidays to support the house.

• Physical: Comfortable standing for the duration of a shift and lifting up to 50 lbs.

Ready to Dazzle? Apply Now!

The Admiral is an EOE / DFWP.